Built on Decades of Bay Area Trade Experience
The founders of ACTS Inc. began their careers in the plumbing and electrical trades in the 1990s, later expanding their expertise into HVAC and general contracting.
That hands-on foundation continues to shape ACTS today. Our founding members bring decades of experience working on the types of residential and commercial properties found throughout the San Francisco Bay Area—from ongoing repairs and preventative maintenance to renovations, improvements, and larger construction projects.
This broad, multi-trade experience allows ACTS to look beyond a single repair and understand how a property's systems work together. Whether responding to an immediate maintenance need or planning a larger project, our approach remains straightforward: experienced tradespeople, practical solutions, and one accountable team for your property.
How we work with owners, managers, and residents
Every assignment begins with clear scope, realistic sequencing, and direct communication with the people affected by the work. We show up prepared, document what we find, and keep stakeholders informed from first walkthrough through final close-out.
That process matters whether we're scoping a renovation punch list, planning a preventative schedule, or coordinating occupied-unit repairs. Clients don't just hire ACTS for technical coverage — they hire us because projects feel orderly from day one.
Our mission
Replace the chaos of managing forty vendors with one accountable partner. Treat every property — a 200,000-sq-ft distribution center or a single-family rental — with the same disciplined process: respond fast, document everything, fix it right the first time.
Our history
From two trucks in 2003 to a regional team of licensed technicians, project managers, and 24-hour dispatchers. We've handled more than 180,000 work orders, and we've kept the same family ownership and the same operating philosophy the whole way.
Our service standards
Non-negotiables on every engagement — they're the reason multi-site operators consolidate with us.
- Single-point-of-contact account management on every portfolio engagement.
- Documented two-hour response inside the service radius, 24/7/365.
- Photo-documented work orders with before/after and parts itemization.
- Standardized COIs, W-9s, and onboarding packets ready in 48 hours.
- Quarterly business reviews with capital-planning recommendations.
- Background-checked, drug-tested, uniformed technicians on every visit.